So what happens when I dial 911 in Sherborn?

Sherborn uses a system called e911 (Enhanced 911), a system that has become a standard in Massachusetts, and in most of the country. When you dial 911 from any land line phone in Sherborn, your call should be routed directly to the Sherborn Police Department, who can then dispatch the proper Police, Fire, or Medical Response. The system has built in redundancies, so if there was a problem with the Sherborn 911 system, the call would be forwarded to a sister-department, in our case, the Dover Police Department.

When the call is answered, the e911 system provides the call taker with what is called ANI (Automatic Number Identification) and ALI (Automatic Location Identification) information, when available. This information provides dispatch with the phone number, and location of the calling party, however one of the first questions asked by the call-taker will be where the emergency is taking place.

Show All Answers

1. So what happens when I dial 911 in Sherborn?
2. Why am I being asked where the emergency is if you already have the information?
3. Why do all 911 calls go to the Police Station?
4. When should I dial 911?
5. What should I know when calling 911?
6. What happens if I dial 911 from a cell phone?
7. Can using a Voice Over Internet Protocol (VOIP) connection change the information sent when I dial 911?
8. Can I place a test 911 call?